Have questions? We’ve got answers
Here are the most common questions about Elara Beauty, our products, shipping, and policies.
Q: How long does delivery take?
A: Delivery عادة takes 2–5 business days داخل Palestine.
Q: Do you offer cash on delivery?
A: Yes, we offer cash on delivery in most areas.
Q: How can I track my order?
A: Once your order is confirmed, we will contact you with delivery details.
Products
Q: Are your products original?
A: Yes, all our products are 100% original and carefully selected.
Q: Are your products suitable for sensitive skin?
A: We offer products for all skin types, including sensitive skin. Please check product descriptions before purchasing.
🔁 Returns & Refunds
Q: Can I return a product?
A: Yes, you can return or exchange products within 7 days if unused and in original condition.
Q: What if I receive a damaged item?
A: Contact us immediately, and we will replace it.
💳 Payment
Q: What payment methods are available?
A: We accept cash on delivery and other available payment options.
📞 Support
Q: How can I contact you?
A: You can reach us via WhatsApp or through our Contact Us page.